PRIVACY POLICY FOR THE NAVONIC NOVA APP AND COMPATIBLE NAVONIC DEVICES
Last Updated: June 17, 2025
This Privacy Policy provides you with information on how we process your personal data when you use the Navonic Nova mobile app and compatible Navonic devices.
"Personal data" is information relating to an identified or identifiable natural person.
Categories of Personal Data Processed by Navonic
Personal data that may be processed when you create an account to use the Navonic Nova mobile app:
When you create a Navonic account, we may ask you to provide your email address, name, and password. You can choose to provide only your first name or a nickname instead of your full name if you wish. We may also ask you to provide your mobile phone number.
We will acquire biometrics data from your associated Navonic device or devices including power, cadence, force, force distribution, acceleration, and foot orientation.
PURPOSES AND LEGAL GROUNDS:
(a) We process your email address and password because you use your email address and password to sign in to your account. The legal ground for processing your email address and password for this purpose is our legitimate interest in protecting the security of your account.
(b) We also process your email address for the purpose of sending you important information about your Navonic products, services, apps, or account, such as important safety information or material changes to this Privacy Policy. The name you provide is associated with your account profile and is displayed when you submit comments or other material on our websites or apps or engage with other users. The legal ground for processing your email address and name for these purposes is our legitimate interest in providing you important safety or other information about your Navonic products, services, apps, or account or material changes to this Privacy Policy.
(c) We also process your email address to associate it with your account when you interact with our customer support representatives. The legal ground for this processing is our legitimate interest in providing quality customer support.
(d) We also process your email address to notify customers when they have violated our terms. The legal ground for this processing is our legitimate interest in ensuring a quality experience for all customers and ensuring adherence to our terms.
(e) We acquire biometrics data to provide you with a live display, session displays, and summary statistics. The legal ground for acquiring your biometrics data is our legitimate interest in ensuring a quality experience for all customers.
(f) We also process your biometrics data to train and improve artificial intelligence models that provide recommendations to you based on your data. These models may be implemented across all mobile app deployments and users. We do not disseminate your data to other users. The legal ground for processing your biometrics data is our legitimate interest in ensuring a quality experience for all customers.
Personal data that is processed when you communicate with Navonic:
When you interact with our customer support representatives by email or telephone, online, or in person, we collect personal data, such as your name, mailing address, phone number, email address, and contact preferences, and information about the products you own, such as their serial numbers and dates of purchase. We also may create event logs that are useful in diagnosing product or app performance-related issues and capture information relating to the support or service issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives and analyze any feedback provided to us through voluntary customer surveys. With your consent, our customer support representatives may sign in to your account, if appropriate, to help troubleshoot and resolve your issue.
PURPOSES AND LEGAL GROUNDS:
We process this information to provide you with customer and product support, to monitor the quality and types of customer and product support we provide to our customers, and to facilitate repairs, returns, or exchanges. The legal ground for processing this information for these purposes is our legitimate interest in providing quality product support. The legal ground for signing in to your account, if appropriate, to help troubleshoot and resolve your issue is your consent, which you may withdraw.
Categories of Recipients of Personal Data
OTHER DISCLOSURES:
We may process and disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with legal and regulatory obligations, such as a valid subpoena, court or judicial order, other valid legal process, or record keeping to support applicable reporting and auditing requirements; (c) to investigate potential fraud and enforce any of our terms and conditions or policies; or (d) as necessary to pursue available legal remedies or defend legal claims.
We may also transfer your personal data to an affiliate, a subsidiary, or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.
Privacy Policy Updates
We may update this Privacy Policy from time to time as we add new products, services, and apps, as we improve our current offerings, and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.
We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Navonic website and apps that link to this Privacy Policy.
Retention of Personal Data
We will retain your personal data as long as your Navonic account is considered to be active or in accordance with applicable law and regulatory obligations. We will delete your data upon request.